Table of Contents
Definitions
The following notations are used for showing the type of personal data used or accessed by our Apps:
U: (Users) → Access to User’s data
C: (Customers) → Access to Customer’s data
O: (Others) → Access to data of someone else or access under certain conditions
The difference between U and C: a company may have 1000 employees but introduce two specific persons as its contact persons. Access to the personal data of those 2 specific people is shown by C while access to the personal data of all 1000 employees is shown by U.
Subprocessors with access to personal data
| Entity Name |
Service Location (country where processing is performed) |
Task Performed |
Has access to |
Explanation |
|---|---|---|---|---|
| Heroku | United States, Ireland | Infrastructure Services | U → IP address¹ | ¹ IP of the HTTP requests are stored by Heroku Router in the logs. |
| Amazon Web Services | United States | Infrastructure Services | U → IP address¹ | ¹ We use AWS as a CDN in Clockwork (Free and Pro). AWS logs the IP address for these requests. |
| DataDog | United States | Infrastructure Monitoring | U → IP address¹ | ¹ IP address in logs of all HTTP requests. |
| Sentry (Functional Software, Inc.) | United States | Software Development Services - Log & error collection | U → IP address¹ | ¹ IP of the HTTP requests are sent to Sentry. |
| Papertrail (Solarwinds) | United States | Application log management and archive | U → IP address¹ | ¹ Papertrail archives our logs for 365 days. |
| Okapya | Canada | Technical maintenance and support | C → Name¹, Email Address¹, Phone Number¹, Address¹ | ¹ For customers of Checklist for Jira Apps. |
| Live Chat / intercom | United States | Customer Support Tools | O → Name (optional)¹, IP address¹ | ¹ For the users who contact our customer support through the in-app dialogue. |
| HubSpot | Canada | CRM system | C → Name¹, Email Address¹, Phone Number¹, Address¹ | ¹ For the people introduced by a customer as contact persons (technical or billing) this data is stored in our CRM system. |
| Zapier | United States | Infrastructure Services - Integration - handles newsletter subscriptions | O → email address¹, name¹ | ¹ For those who subscribe to our email newsletters from our website. |
| Webflow | United States | Website Builder | O → IP address¹, email address², name² | ¹ for every visitor of herocoders.com ² for visitors of herocoders.com who subscribe to our newsletter or contact us using the contact form |
| Jira Service Management (Atlassian) | Australia | Customer Support Tools - Help Desk | O → Name¹, Email Address¹ | ¹ When users contact our customer support, the personal data they provide to us will be stored in our support portal. We are using a third-party service provider for our support portal. Thus the data is shared with that service provider (Jira Service Management). |
| Google Cloud | United States | Infrastructure Services | U → IP address¹⁻², Gender¹⁻² O → IP address¹⁻², Gender¹⁻² |
¹ We are using Google Analytics in Acceptance Criteria. Google saves this data for all users of our app. ² We are using Google Analytics on our website. Google saves this data for all visitors to our website. |
| Google Workspace | United States | Work Tools - Company emails, online document editing tools, cloud storage | O → name¹, cookie identifier¹, email address¹, phone number (optional)¹, IP address¹, Social media profile ID / link (optional)¹, address (optional)¹, job title (optional)¹, education history (optional)¹, employment history (optional)¹, gender (optional)¹, place/country of birth (optional)¹, date of birth (optional)¹ | ¹ For the candidates who apply to our job openings If they provide this information in their resume. Their resume will remain in our Gmail accounts. |
| Calendly | United States | Work Tools - Online meeting scheduler | O → Name¹, Email Address¹ | ¹ This data is stored for the people arranging a meeting with our customer support using Calendly. |
| Breezy | United States | Work Tools - Job Portal and Hiring Solutions | O → name¹, cookie identifier¹, email address¹, phone number (optional)¹, IP address¹, Social media profile ID / link (optional)¹, address (optional)¹, job title (optional)¹, education history (optional)¹, employment history (optional)¹, gender (optional)¹, place/country of birth (optional)¹, date of birth (optional)¹ | ¹ For the candidates who apply to our job openings If they provide this information in their resume. We use HR services from Breezy, and they store this data. |
| Twilio (SendGrid) | United States | Sending emails | O → Name¹, Email Address¹ | ¹ for users selected by Manager to notify to log work. |
| SurveyMonkey | United States | Marketing and Product Management Tools - Online Survey | O → Name¹, Email Address¹ | ¹ for users who optionally provide this information in our surveys. |
| Grammarly | United States | Writing assistant | O → Name¹ | ¹ A writing assistant may access user PII if they are included in our replies as part of providing customer support. |
