HeroCoders has been named a finalist for the Atlassian Partner of the Year 2024 - 2025 in the Enterprise Apps category.
This recognition highlights its exceptional contributions to Atlassian customers throughout 2024, including efforts in driving innovation, delivering outstanding solutions, and fostering customer success.
What Are Atlassian Partner Awards?
"These awards allow us highlight those clever innovations that continue to come from our partners year after year, and 2024 was no different; in fact, it was truly exceptional”, noted Keran McKenzie, Head of Atlassian Ecosystem & Marketplace.
Each Partner nomination we received and finalist chosen showed continued dedication to deliver the best apps that the Atlassian Marketplace has to offer to our customers. I’m humbled and excited share the work of our top partners across these categories, all who are pushing the boundaries of what customers can do with Atlassian tools – with the help of Atlassian Marketplace apps.
Why Atlassian Chose HeroCoders
Every year, Atlassian celebrates partners' contribution to customer success with the Partner of the Year awards. The Enterprise Apps category was created to recognize Marketplace Partners who are investing to meet and exceed the complex needs of Atlassian Enterprise customers in cloud. Specifically, they wanted to recognize partners with demonstrated commitment to scaleability and performance, security and compliance, and Enterprise-level support.
Therefore, it’s no wonder that HeroCoders was chosen as a finalist.
For us, performance at scale is a given, as demonstrated by the 99.9% uptime shown in our Statuspage for 2024. Twenty-twenty-four also saw us launch Checklists for Jira (Enterprise), a new version of our popular app designed specifically to support large user bases, high data volumes and complex workflows.
The Enterprise app offers global, admin-controlled checklists, enabling enterprise-level organizations to maintain standardization and compliance across projects. It also supports the JCMA for seamless migration from on-premise to Cloud, and offers multiple data residency options.
Privacy protection, security and compliance continue to be top priorities. We are a full participant in the Atlassian trust programs with six of our seven apps Cloud Fortified and having completed the Privacy and Security tab for all of our Marketplace apps. (The app that is not Cloud Fortified, is a free app that runs on the same codebase as its paid counterparts, and is therefore equally secure.)
In 2024, we brought new transparency to our security practices by launching a Trust Center and achieving SOC2, Type I certification(our Type II audit is currently underway).
Our Support Team builds a strong rapport with each and every customer. It only takes a brief glance at our reviews to get on a first name basis with our support team:
Checklists Pro met our requirements to automate the processes associated with Definition of Done flows within Jira. I was especially appreciative of the time that the support team spent with me on a call to troubleshoot the use of escape characters within the logic for one of my workflows. Gracjan went above and beyond and was very generous and giving of his time - since then all automations are working fine and the team are getting real value out of the checklists.
Review posted by Stephen Savage in the Atlassian Marketplace on Nov 28, 2024
In addition to providing support via email and through the portal, HeroCoders also offers live chat (via Intercom), and a dedicated Slack channel for solution partners to liaise with our customer success specialists. All enterprise-level customers are invited to a product demo and our team is always available to troubleshoot on a screen call.
HeroCoders is proud to have been chosen as a finalist for the Enterprise Apps Atlassian Partner of the Year award, and we look forward to continuing to provide great service and great functionality to our Enterprise customers.
